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More Frequently Asked Questions About Records

FAQ Records  Page 1   Page 2

How do you transfer records?

  1. Your record is recorded in "real time". This means a 60 minute record will take us 60 minutes to digitally record.
  2. Once we have the digital recording, we go back and correct, as much as possible, all the problems such as repeats (caused by scratches) and unwanted noise (hiss, pops, etc.)
  3. At this point all the songs are still joined together. The corrected recording is then cut into tracks and manually checked to make sure it matches the songs listed on the album.
  4. Each track is individually burnt onto your CD. This allows you to select any song you want to play just as you would do with a commercial CD.
  5. Each CD is tested after burning to make sure it loads and plays correctly.
  6. We're not done yet. An insert is made for you by typing in each title, song, and singer from the information on your album cover, audio cassette case or 45 label.
  7. And finally, everything is assembled and packaged with your originals, ready for pickup or shipping.

Do you give refunds if I am not happy with the quality?

We're sorry, but we don't offer refunds. This is due to unscrupulous people who make copies of the CDs we send them and then demand a refund.

Don't worry. Although we do not give refunds, if you send us your record and the CD we made you, we can do it again and send you a new copy. Contact us first about the problem before sending it back. If you contact us right away, we may be able to fix the problem from the recording we have and send you a new CD.

Please note, you must tell us about the problem within 14 days of receiving the CD we made you to receive a replacement. To comply with copyright laws, we remove all copies of recordings we make after 14 days.

Do I need to give you a blank disc?

No. We provide all CDs.

Are all vinyl records the same quality?

No. The sound quality and durability of vinyl records is highly dependent on the quality of the vinyl used - its thickness and vinyl purity.

During the early 1970s, as a cost-cutting move, much of the industry reduced the thickness and quality of vinyl used. Since most vinyl records are from recycled plastic, it can lead to impurities in the record, causing a brand new album to have audio artefacts like clicks and pops. The thickness of the vinyl also can affect the quality of the music. Our transfer process can reduce the clicks and pops along with other problems.

Virgin vinyl means that the album is not from recycled plastic, and thus, will not have the impurities of recycled plastic. New "virgin" or "heavy" vinyl is commonly used for classical music reported to have a better sound than normal vinyl. These albums tend to withstand the deformation caused by normal play better than regular vinyl.

What if a record is cracked, a piece missing or severely warped?

Unfortunately we do not have the time to work on records with these kinds of problems.

What are the different record formats?

The following are the most common record formats:

12" 30 cm      33⅓ rpm long-playing LP format
12" 30 cm      45 rpm extended-playing single, Maxi Single and EP format
10" 25 cm      45 rpm extended-playing EP format
7" 17.5 cm      45 rpm single format
12" 30 cm      78 rpm single format
10" 25 cm      78 rpm single format

The inch designations are not accurate indications of the diameter. In USA made records, the actual dimension of a 12 inch record is 302 mm (11.89 in), for a 10 inch it is 250 mm (9.84 in), and for a 7 inch it is 175 mm (6.89 in. Records made in other countries are standardized by different organizations, but are similar in size. The record diameters are typically 300 mm, 250 mm and 175 mm in most countries.

How do the different formats compare?
The typical duration of a vinyl album is about 15 to 25 minutes per side, except classical music which can extend to over 30 minutes on a side. Generally, a noticeable increase in hiss is caused in the original recording when a side exceeds approximately 22 minutes of music. Our transfer process can reduce hiss along with other problems.

   Format Typical length    Format Typical length
 78 rpm record about 3.5 min per side  Audio cassette up to 45 min per side
 45 rpm record (single) about 4 min per side  Compact Disc average 70 min recordable
 45 rpm record (EP) about 6 min per side  MP3 player about 15 hrs per GB storage capacity
 33⅓ rpm record up to 30 min per side    

Although the term EP was commonly used to describe a 7" single with more than two tracks, technically they were not different from a normal 7" single. The term EP has also been used for 10" 45 rpm records, typically containing a reduced number of tracks.

Some info on this page licensed under GNU Free Documentation License and use material from Wikipedia article Gramophone Record.

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