How do you transfer records?
- Your record is recorded in "real time". This means a 60 minute record will take us 60 minutes to digitally record.
- Once we have the digital recording, we go back and correct, as much as possible, all the problems such as repeats (caused by scratches) and unwanted noise (hiss, pops, etc.)
- At this point all the songs are still joined together. The corrected recording is then cut into tracks and manually checked to make sure it matches the songs listed on the album.
- Each track is individually burnt onto your CD. This allows you to select any song you want to play just as you would do with a commercial CD.
- Each CD is tested after burning to make sure it loads and plays correctly.
- We're not done yet. A jewel case insert is made by typing in each title, song, and singer from the information on your album cover, audio cassette case or 45 label.
- And finally, everything is assembled and packaged with your originals, ready for pickup or shipping.
Do you give refunds if I am not happy with the quality?
We're sorry, but we don't offer refunds. This is due to unscrupulous people who make copies of the CDs we send them and then demand a refund.
Don't worry. Although we do not give refunds, if you send us your record and the CD we made you, we can do it again and send you a new copy. Contact us first about the problem before sending it back. If you contact us right away, we may be able to fix the problem from the recording we have and send you a new CD.
Please note, you must tell us about the problem within 14 days of receiving the CD we made you to receive a replacement. To comply with copyright laws, we remove all copies of recordings we make after 14 days. |
Do I need to give you a blank disc?
No. We provide all CDs and jewel cases.
Do you do rush jobs?
If you need a rush put on your order,
contact us for availability and costs.
Are all vinyl records the same quality?
No. The sound quality and durability of vinyl records is highly dependent on the quality of the vinyl used - its thickness and vinyl purity.
During the early 1970s, as a cost-cutting move, much of the industry reduced the thickness and quality of vinyl used. Since most vinyl records are from recycled plastic, it can lead to impurities in the record, causing a brand new album to have audio artefacts like clicks and pops. The thickness of the vinyl also can affect the quality of the music. Our transfer process can reduce the clicks and pops along with other problems.
Virgin vinyl means that the album is not from recycled plastic, and thus, will not have the impurities of recycled plastic. New "virgin" or "heavy" vinyl is commonly used for classical music reported to have a better sound than normal vinyl. These albums tend to withstand the deformation caused by normal play better than regular vinyl.
What if a record is cracked, a piece missing or severely warped?
Unfortunately we do not have the time to work on records with these kinds of problems.
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